Case Studies

Case Study 1: HRMS Rescue & Payroll Compliance Recovery for a Manufacturing Group 

Client Profile

A large Malaysian manufacturing plant with 800+ employees.

Problem

The organisation had implemented a new HRMS but discovered severe payroll discrepancies:

• OT multipliers were misconfigured
  
  

• Allowances were incorrectly tagged as taxable
  
  

• Shift claims were not aligned with EA 1955 requirements
  
  

• Monthly payroll errors exceeded RM20,000
  
  

Approach

Ekklesia Solutions performed a full HRMS configuration audit:

• Identified compliance deviations
  
  

• Rebuilt payroll parameters
  
  

• Redesigned cost centre mapping
  
  

• Coached the payroll team on statutory validation
  
  

• Ran three cycles of parallel verification
  
  

Outcome

• Payroll accuracy restored to 100%
  
  

• Annual potential leakage of RM180,000 prevented
  
  

• Zero non-compliance risks during internal audits
  
  

• HRMS stabilised in under six weeks
  
  

Case Study 2: Vendor-Neutral HRMS Selection for a Regional BPO & Shared Services Centre 

Client Profile

A BPO with operations across Malaysia, Philippines, and Indonesia.

Problem

The organisation was heavily influenced by a vendor who recommended a suite not suitable for multi-country payroll and multi-entity structures.

Approach

Ekklesia Solutions conducted:

• HR Tech Maturity Scan
  
  

• Detailed requirements analysis
  
  

• Country-specific statutory comparison
  
  

• Vendor scoring using a 40-point evaluation matrix
  
  

• Facilitated structured demos
  
  

• Led the contract and SLA negotiation
  
  

Outcome

• The organisation selected a more scalable HRMS
  
  

• Achieved 35% cost savings over five years
  
  

• Reduced expected implementation timeline by 50%
  
  

• Achieved full alignment with Philippines and Indonesia statutory requirements

Case Study 3: Digitalising HR Processes for a Fast-Growing Retail Chain 

Client Profile

A retail brand with 1,200 staff across 50 outlets.

Problem

Manual onboarding, rostering, and attendance resulted in:

• High lateness disputes
  
  

• Manual paper forms
  
  

• Lost employee files
  
  

• Inconsistent shift approvals
  
  

Approach

Ekklesia Solutions designed:

• A cloud-based HRMS with mobile attendance
  
  

• Biometric integrations
  
  

• Automated rostering
  
  

• Digital HR document management
  
  

• AI-based attendance anomaly detection
  
  

Outcome

• Reduced HR administrative work by 70%
  
  

• Consistent shift verification and OT approval
  
  

• Improved compliance and audit readiness
  
  

• Faster onboarding from 3 days → 1 hour

Case Study 4: Multi-Country Payroll Harmonisation for a Regional Manufacturer 

Client Profile

A manufacturing group operating in Malaysia, Vietnam, and Indonesia.

Problem

Each country’s payroll was running on separate systems with inconsistent rules, causing:

• Difficult reporting
  
  

• Inconsistent policies
  
  

• Misaligned compliance controls
  
  

Approach

Ekklesia Solutions developed:

• A unified payroll governance framework
  
  

• Standardised pay elements and policies
  
  

• Country-specific compliance mappings
  
  

• Integrated monthly statutory reporting
  
  

• Cross-border payroll KPI dashboards
  
  

Outcome

• Seamless monthly payroll reporting across 3 countries
  
  

• 30% reduction in payroll processing time
  
  

• Improved HR transparency to group-level management

Case Study 5: AI Workforce Insights for a Professional Services Firm 

Client Profile

Mid-sized consulting and services firm in Malaysia.

Problem

The HR team lacked visibility on workforce productivity, absenteeism trends, and overtime patterns.

Approach

Ekklesia implemented Agentic AI Predictive Workforce Analytics:

• Built AI dashboards
  
  

• Modelled absenteeism predictors
  
  

• Automated overtime exception notifications
  
  

• Linked data from HRMS + attendance device
  
  

Outcome

• Identified RM50,000 of unnecessary overtime costs
  
  

• Improved scheduling accuracy
  
  

• 25% reduction in last-minute shift changes
  
  

• Better decision-making for HRBP teams

Case Study 6: HRMS Go-Live Stabilisation for a Global MNC 

Client Profile

An international manufacturing MNC with over 3,000 staff.

Problem

After go-live, the HRMS vendor failed to complete:

• Workflow approvals
  
  

• Integration with finance
  
  

• Data migration for leave
  
  

• UAT documentation
  
  

This caused user frustration and workarounds.

Approach

Ekklesia Solutions stepped in to:

• Complete workflow mapping
  
  

• Reconcile leave balances
  
  

• Redesign UAT documentation
  
  

• Train end users
  
  

• Coordinate with vendor for fixes
  
  

Outcome

• System stabilised within 5 weeks
  
  

• Drastic reduction in HR tickets
  
  

• Successful audit of system entries
  
  

• Higher adoption rate across users

Case Study 7: SME ERP Implementation for a Growing Trading Business 

Client Profile

A mid-sized trading business with 5 branches.

Problem

The business lacked:

• Inventory visibility
  
  

• Multi-branch sales consolidation
  
  

• Real-time stock levels
  
  

• Financial integration
  
  

Approach

Ekklesia Solutions implemented the SMERP Suite:

• Real-time inventory tracking
  
  

• Sales + inventory + finance integration
  
  

• Mobile stock check
  
  

• Automated invoicing and supplier reconciliation
  
  

Outcome

• Inventory discrepancies reduced by 90%
  
  

• Faster audit processes
  
  

• Real-time branch performance visibility
  
  

• Increased operational efficiency

Case Study 8: Learning Management Transformation for a Regional Education Group 

Client Profile

Private education group with multiple campuses.

Problem

Training records were scattered across Excel files, WhatsApp groups, and email.

Approach

Ekklesia deployed an AI-based LMS and digital content library:

• Migrated all courses
  
  

• Created standardised learning paths
  
  

• Integrated e-content and micro-learning
  
  

• Enabled AI learning recommendations
  
  

Outcome

• Centralised training for all campuses
  
  

• Better compliance with L&D audit requirements
  
  

• Improved teacher development tracking
  
  

• Higher student impact due to structured upskilling